Customer Relations Manager High End Jewellery


We are looking for a Customer Relations Manager for one of our clients who's a well established jewellery designer brand based in Amsterdam.

What makes you the right candidate:

You are a true people person: act as sales point of contact for the brand, effectively representing the brand position and ideology. Provide an end-to-end luxury service whilst building client relations with the brand by recommending product or service enhancements to improve customer satisfaction and sales potential. The ideal candidate should be managing, working and exploiting the brands client database and inbound requests

Your Job:

  • Direct and oversee the brands owned sales channels, objectives and initiatives

  • Drive unique service offering to existing and new clients - proactive reach out working full Hubspot database (Clients & Prospects).

  • Manage, deliver and flawlessly execute in-Studio, try-at-home offering to all clients

  • Own the jewellery box proactive and reactive sales channel - working with lead generation and retention on hubspot. Planning, Operations and logistics will be handled by marketing, Full box curation including price list by sales.

  • Own Customer Care : (Inbox + Drift + Whatsapp)  o Instagram customer care enquiries will be passed on to you if technical or in need of sales advice.  o Repairs

  • Lead brand sales efforts at in-studio events in Amsterdam.

  • Ownership and management of Hubspot for your contacts  - keep customer data consistent and up to date / any existing client data  (download what you have in your head)/ new client meeting input/sales data (sold pieces)/ sales funnel management for leads

  • Reporting weekly and monthly in a timely and high quality manner, use Hubspot and sales overview as reporting tool

Your Profile:

  • Service minded and continuous improvement mindset

  • 3-5 years relevant brand experience

  • Can work independently and takes ownership

  • Teamplayer

  • Mastering different channels both on- and offline

  • Luxury understanding with a special interest in fine jewellery/fashion/art

We offer:

  • Creative work environment with a lot of room for new input

  • Informal & close knit team

  • Reporting to Managing Director

  • Market conform salary

  • Great location on the canals in the heart of Amsterdam

Do you fit to the described profile, and are you ready for an exciting next step in your career? Please apply now with an English resume!