Customer Relations Manager High End Jewellery
We are looking for a Customer Relations Manager for one of our clients who's a well established jewellery designer brand based in Amsterdam.
What makes you the right candidate:
You are a true people person: act as sales point of contact for the brand, effectively representing the brand position and ideology. Provide an end-to-end luxury service whilst building client relations with the brand by recommending product or service enhancements to improve customer satisfaction and sales potential. The ideal candidate should be managing, working and exploiting the brands client database and inbound requests
Direct and oversee the brands owned sales channels, objectives and initiatives
Drive unique service offering to existing and new clients - proactive reach out working full Hubspot database (Clients & Prospects).
Manage, deliver and flawlessly execute in-Studio, try-at-home offering to all clients
Own the jewellery box proactive and reactive sales channel - working with lead generation and retention on hubspot. Planning, Operations and logistics will be handled by marketing, Full box curation including price list by sales.
Own Customer Care : (Inbox + Drift + Whatsapp) o Instagram customer care enquiries will be passed on to you if technical or in need of sales advice. o Repairs
Lead brand sales efforts at in-studio events in Amsterdam.
Ownership and management of Hubspot for your contacts - keep customer data consistent and up to date / any existing client data (download what you have in your head)/ new client meeting input/sales data (sold pieces)/ sales funnel management for leads
Reporting weekly and monthly in a timely and high quality manner, use Hubspot and sales overview as reporting tool
Service minded and continuous improvement mindset
3-5 years relevant brand experience
Can work independently and takes ownership
Mastering different channels both on- and offline
Luxury understanding with a special interest in fine jewellery/fashion/art
Creative work environment with a lot of room for new input
Informal & close knit team
Reporting to Managing Director
Market conform salary
Great location on the canals in the heart of Amsterdam
Do you fit to the described profile, and are you ready for an exciting next step in your career? Please apply now with an English resume!